ORDER
Can I order by email or phone?
Sorry, we do not accept orders by email or phone.
The item I ordered is on sale and is now cheaper than when I purchased it. Can I get a discount?
The amount you pay will be the amount you confirmed when you placed your order, and we cannot offer any discounts after the order has been confirmed.
We treat all customers fairly, even for orders outside of the sale period. We apologize for any inconvenience this may cause, and we appreciate your understanding.
Can items ordered separately be shipped together?
Please note that due to system limitations, we are unable to ship items together even if they are ordered on the same day.
Can I have it gift-wrapped?
Sorry, we are unable to do this at the moment. Thank you for your understanding.
Why does the actual payment amount differ from the displayed amount?
This site uses Eximbay, a global payment service.
You can pay in KRW (South Korean Won) or USD (US Dollar) at checkout, but exchange fees will be applied depending on the currency selected.
Therefore, there may be a difference between the displayed amount and the actual payment amount.
Please note that the final amount will vary depending on your currency and exchange rate.
SHIPPING
When will my order be shipped?
All items are shipped directly from Korea, so we will ship your item within 3 business days after your order is confirmed or your payment is confirmed.
As items are shipped directly from Korea, it will take approximately 5 to 7 business days for delivery after shipping.
This may vary slightly depending on the number of orders we receive.
Please note that this is only a guideline.
Do you offer mail delivery?
Delivery will be by courier.
Can I change the delivery address?
Please contact customer support.
*Depending on the timing and situation of shipment, it may not be possible to change the delivery address.
*If you forward the package yourself without going through us, you will be responsible for any shipping costs.
How will my pre-order item and regular item be shipped if I purchase them at the same time?
It's one thing to do business with one person.
CANCEL
Can I cancel my order?
We cannot accept cancellations due to customer convenience.
What should I do if I want to return or exchange a product after it arrives?
We apologize for the inconvenience, but please contact us at matinkimcs@matinkim.com within 7 business days of receiving the product, attaching a photo of the defective part.
* We may not be able to respond to requests without prior contact.
* We do not accept returns or exchanges due to customer convenience.
Can I return products purchased at other stores, online shops, or in Korea?
We apologize for the inconvenience, but please contact your place of purchase.